Information on compliance with the personal data protection regulation
We are obliged to comply with European and Spanish data protection regulations designed to protect your personal information.
It is therefore very important that we make sure you understand what we do with the personal data we collect from you.
We will be transparent and give you control over your data, using simple language and clear options that will allow you to decide what we do with your personal information.
If you have any questions after reading this information, please do not hesitate to contact us.
Thank you very much for your collaboration.
Who are we?
We are at your disposal, please don't hesitate to contact us.
What will we use your data for?
In general, your personal data will be used to administer our relationship with you and in order to provide you with our services.
They may also be used for other activities, such as sending you marketing or promoting our activities.
Why do we need to use your data?
We need your personal data to administer our relationship with you and in order to provide you with our services. In this regard, we will provide you with a series of checkboxes to give you a clear and simple way of making a decision on how we use your personal information.
Who will have access to the information we request from you?
In general, only duly authorised personnel from our organisation will have access to the information we request from you.
Similarly, access may be given to organisations that need to have access to your personal information for us to provide you our services. For example, our bank will have access to your personal data if you pay for our services by card or by bank transfer.
Also, public or private entities we are obliged to provide your personal data with to comply with the law will have access to your information. For example, Spanish tax law sets out the obligation to provide the tax authorities with certain information on financial transactions over a certain amount.
In the event that, besides the cases mentioned above, we need to give other entities access to your personal information, we will ask you for permission beforehand, giving you clear options to allow you to make a decision.
How will we protect your data?
We will protect your data using effective security measures in line with the risks posed by the use of your information.
Our organisation has approved a Data Protection Policy and conducts annual controls and audits to check that your personal data are secure at all times.
Will we send your data to other countries?
Certain countries are more secure than others when it comes to data security. For example, the European Union is a secure environment for your data. Our policy is to not send your personal information to any country that is not secure from the point of view of data protection.
In the event that, in order to provide you the service, it is essential to send your data to a country that is not as secure as Spain, we will always ask you for permission beforehand and will apply effective security measures that reduce the risk of transferring your personal information to other countries.
How long will we store your data for?
We will store your data for the duration of our relationship and for as long as we are legally obliged to. Once the applicable legal periods have elapsed we will erase your data in a secure and environmentally friendly way.
What are your data protection rights?
You can contact us at any time to find out what information we hold about you, rectify it if incorrect and erase it once our relationship has come to an end, if legally possible.
You also have the right to move your information to another organisation. This is called the “right to portability” and can be useful in certain situations.
To request any of these rights, you must send us a written request together with a copy of your identity document.
At our offices we have specific forms for requesting these rights, and we offer assistance in filling these out.
For more information on your data protection rights, see the Spanish Data Protection Agency website (www.agpd.es).
Can you withdraw your consent if you change your mind?
You can withdraw your consent at any time if you change your mind about the use of your data.
For example, if you were originally interested in receiving marketing about our products and services, but you no longer wish to receive any marketing, you can inform us using the right to object to processing form available at our organisation’s offices.
Where can you make a complaint if you feel your rights have not been respected?
If you feel our organisation has not respected your rights, you can make a complaint to the Spanish Data Protection Agency [Agencia Española de Protección de Datos] through any of the following channels:
Making a complaint to the Spanish Data Protection Agency is free and you will not necessarily need legal advice.
Do we create profiles about you?
Our policy is not to create profiles about the users of our services.
However, there may situations in which, for the purposes of providing the service, commercial or otherwise, we need to create information profiles about you. An example of this would be using your purchase or service history to offer you products or services adapted to your preferences or needs.
In these situations, we will apply effective security measures that protect your information at all times from being used by unauthorised persons for their own benefit.
Will we use your data for other purposes?
Our policy is to not use your data for any purpose other than the ones described. If, we do need to use your data for other purposes, we will ask you for permission beforehand, giving you clear options to allow you to make a decision.